The portal has been designed to transform the connections journey and account management for all customers.
The portal has digitised the application process and includes the following high-level functionality:
- Apply for connections and other agreements online.
- Monitor live applications and track progress.
- Access to signed contract documents.
- View of key milestones/milestone management.
- Communicate directly with your Connections Contract Manager.
Register to use the Portal
Each company will need to have a Super User set up and registered, who will then be able to approve registrations for four other Standard Users within their company without the need to wait for approvals from us.
Refer to the step-by-step guidance for both Standard and Super User registration in the User Guide within the key documents section below.
Please only register for a Portal account if you wish to connect to the National Electricity Transmission System (NETS), the high voltage transmission system operated by ESO. For connections to the Distribution Network Operator (DNO) network, who own and operate the infrastructure that connect homes and commercial properties to the NETS, please contact the relevant provider.
New feature releases
How to videos
|All users stakeholder workshop||Webinar||Slides||Q&As|
|Connections Portal DNO stakeholder session||Webinar||Slides||Q&As|
|Connections Portal full release||Webinar||Slides||Q&As|
|Connections Portal early adopter||Webinar||Slides||Q&As|
|Connections Portal show and listen events||16 May 2022 - webinar||24 Feb 2022 - webinar||Q&As|
Stakeholder input has been key in the shaping of the Connections Portal. Since May 2022, we've been engaging with customers and stakeholders through a series of workshops and webinars to deliver the first release.
We're now running focus groups to understand your experiences so far and see if there are any particular pain points, which we can address through the poral to help inform any future developments.