We recognise the challenges currently facing our connections customers and the need to update the connections application process. As a result, we have launched the Connections Reform project to address these challenges and put our customers and stakeholders at the heart of this change.

Our step-by-step guide takes you through the entire connections offer process, from pre-application to contract signature. You’ll also find links to more information that will help you submit an application.

This high level guide covers your connection process from start to finish. From your application, to changes to your contract, compliance and commissioning, and finally connection or disconnection.