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Our response to coronavirus
Find out how we're working to keep the lights on in Great Britain throughout COVID-19.
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Connections
We deal with all aspects of contracts for connections to use the National Electricity Transmission System (NETS). We do not supply or bill domestic consumers. If you have an enquiry about a domestic property, please contact your local distribution network operator (DNO).
Further enquiries
Contact your local Distribution Network Operator (DNO) if you have an electricity enquiry about any of the following:
- a domestic property;
- a small/medium industrial property.
Contact us about:
new connections to the NETS;
modifications to an existing connection agreement;
all enquiries relating to existing or proposed new and existing generation connections in England and Wales;
all enquiries relating to existing or proposed interconnectors from Great Britain to other countries.
Contact us about:
new connections to the NETS and the distribution system onshore in Scotland and the Western Isles;
modifications to existing connections agreements;
any related liaison with Scottish transmission owners and Scottish regional energy bodies.
Contact us about:
all customer compliance in relation to the Grid Code and bilateral agreements for new and existing connections.
Contact us about:
technical requirements for new connections to the GB Network;
technical support for modifications to an existing connection agreement;
the connection and infrastructure optioneering note process (CION) for offshore generators and interconnectors;
power quality requirements and queries for all generators connecting to the GB network.
Please do not contact us for domestic and household-related queries. Please contact your Distribution Network Operator (DNO) instead.
For questions about submitting an application, an existing application or connection, or security options, please contact the relevant Team Leader or your Customer Contract Manager.
Questions about domestic connections
We do not charge or supply domestic consumers directly. If you have questions about your household bills, domestic meter, or related issues please contact your network operator. You can find out who your operator is by entering your post code on the Energy Networks website.