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We deal with all aspects of contracts for connections to use the National Electricity Transmission System (NETS). We do not supply or bill domestic consumers. If you have an enquiry about a domestic property, please contact your local distribution network operator (DNO).

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Domestic connections and homeowners

We do not connect directly to homes or other domestic properties. Find out who to contact with questions about your meter, energy supplier, or bill.

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New connections

Find out more about connections to the National Electricity Transmission System (NETS), how they differ across parts of Great Britain, and more about transmission owners (TOs).

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Applying for a connection

Details about qualifying to connect to the National Electricity Transmission System (NETS) and what you need to in order to make an application to connect.

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Developing your connection

Compliance obligations before you connect and how to modify your connection application.

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After you have connected

How to modify a connection, how to disconnect, and details of the compensation process for loss of access.

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Registers, reports, and guidance

Connection registers, reports, policy updates, and industry guidance documents for understanding the connection process.  

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Further enquiries

Domestic and small connections

Contact your local Distribution Network Operator (DNO) if you have an electricity enquiry about any of the following:

  • a domestic property;
  • a small/medium industrial property.
England and Wales Connections Team

Contact us about:

  • new connections to the NETS;

  • modifications to an existing connection agreement;

  • all enquiries relating to existing or proposed new and existing generation connections in England and Wales; 

  • all enquiries relating to existing or proposed interconnectors from Great Britain to other countries.

Scotland Connections Team

Contact us about:

  • new connections to the NETS and the distribution system onshore in Scotland and the Western Isles;

  • modifications to existing connections agreements;

  • any related liaison with Scottish transmission owners and Scottish regional energy bodies.

Connections Compliance Team

Contact us about:

  • all customer compliance in relation to the Grid Code and bilateral agreements for new and existing connections.

GB Connection Assessment Team

Contact us about:

  • technical requirements for new connections to the GB Network;

  • technical support for modifications to an existing connection agreement;

  • the connection and infrastructure optioneering note process (CION) for offshore generators and interconnectors;

  • power quality requirements and queries for all generators connecting to the GB network.

General enquiries

Please do not contact us for domestic and household-related queries.  Please contact your Distribution Network Operator (DNO) instead.

For questions about submitting an application, an existing application or connection, or security options, please contact the relevant Team Leader or your Customer Contract Manager.

Questions about domestic connections

We do not charge or supply domestic consumers directly. If you have questions about your household bills, domestic meter, or related issues please contact your network operator. You can find out who your operator is by entering your post code on the Energy Networks website.

Go to the Energy Networks website