Contact us

Contact us for the following:

• Balancing (ancillary) services queries
• Contracts
• Settlements and payments

Contact us for the following:

• Electricity network transmission charges (including connection charges)
• How charges are calculated
• Triad periods
• BSUoS payments
• To get involved in charging reviews and forums

Contact us about the following:

• CUSC and modifications
• Grid Code and modifications
• SQSS and modifications
• STC and modifications
• European network codes
• Balancing frameworks

Contact us for the following:

• Connecting to the transmission network
• Modification of an existing connection application
• The commissioning of new connections and power stations
• Our contracts with other electricity transmission owners (i.e. Scottish Hydro Electricity Transmission Ltd, Scottish Power Transmission Ltd, new offshore transmission operators)

Contact us for the following:

• Data and reports
• Forecast volumes and costs
• Transmission licence C16
• Transmission operational forum

To help you efficiently find the right person to talk to in the Electricity System Operator, we have developed the following contact list and directory. We have based it on the most common queries we receive from our customers. Its purpose is to make finding the right subject matter expert within National Grid quicker and easier.

Please note that if your question relates to a domestic electricity connection, please contact your network operator. You can find out who your network operator is on the Energy Networks Association website. If your question is billing-related, then please contact your electricity supplier.

Download the Electricity Contact list