Customer Connection events
As the Electricity System Operator for Great Britain, ESO manages the connection and generation contracts that impact on the transmission system. We work closely with Transmission Owners (TOs) to support customer connections.
In this section, we’ve got everything you need to get involved with our customer connection events.
If you need any more help, please contact us.
Monthly Agoras
The Electricity Customer Connections Team are delivering monthly online Agoras to all customers and the electricity industry. Join one of our sessions to engage directly with the customer connections team sharing updates and information.
Our monthly Agoras also provide the opportunity to learn about a variety of subjects from connection processes, connections related code and policy changes, network operability, operational compliance, security statements cancellation charges, and more. The Agoras consist of a short presentation and encourage engagement and interaction via a monthly Question and Answer segment.
Previous monthly seminars and Agoras
Watch recordings of our Customer Connection Agoras.
| Name | Published |
|---|---|
| QM implementation | November 2023 |
| 5PP & Connections Reform | October 2023 |
| 5PP & Connections Reform | September 2023 |
| 5PP & Connections Process | August 2023 |
| Connections process | July 2023 |
| Five point plan | June 2023 |
| Non Firm Connections | April 2023 |
| GC0141 – Compliance Process and Modelling | February 2023 |
| You said... we did | January 2023 |
| Securities and Cancellation Charges | December 2022 |
| Compliance Process and Overview of Modelling Modification | October 2022 |
| You said... we did, and Emergency & Restoration Code | September 2022 |
| TEC Amnesty and Code Changes update Webinar | August 2022 |
| Queue Management Webinar | July 2022 |
| Charging and Holistic Network Review | July 2022 |
| Securities and Cancellation Charges | June 2022 |
| Operational Compliance | May 2022 |
| Customer Portal overview | April 2022 |
| Queue Management update | March 2022 |
Here you can find the slides from our previous webinars and Agoras.
Customer Seminar
Any slide decks will be uploaded here after the event.
Upcoming seminars
The ESO Customer Connections team are pleased to announce our upcoming 2023 seminar.
Join us on 16 October in London to discuss how we’re improving the connections process for customers to speed up the transition to a zero-carbon electricity system.
More from Connections
Got a question? See our bank of frequently asked questions.
Our dedicated team of ESO Connection Contract Managers will be happy to guide you through the connections process and answer your questions.
Looking for domestic Connections?
We don’t connect directly to homes or other domestic properties. You can find out more about domestic connections here.