Changes and disputes

Here, you will find information on how to raise disputes, and other forms associated with changes to service data or contact & billing data.

How we manage change

If you are an ancillary services provider, it is very important that the Settlements team are notified of any changes to your service data or contact and billing data as soon as possible. If there are changes or disruptions to your settlement-related data it can have a knock-on effect to the accuracy and timeliness of the production of invoices, backing data and payments. Please notify us of any changes to your service data or contact and billing data as soon as possible so that we can update our systems, either using one of the forms at the bottom of this page, or by contacting us at [email protected]

Raising a dispute

If you have a query or dispute relating to payment please complete and return the Payment Query and Dispute Submission Template and send to the Settlement’s team email account - [email protected]

Download the dispute template

Alternatively you can now raise a query using our online form.

Raise a query using our form

Useful documents and guidance

Please use these forms if you need to send us (or update) your contact details, or have a query or dispute. Each form contains details of how to send them back to us. 

New Service Provider Guidance Document

Please review this document if you are a new Ancillary Services provider

New Service Provider Form

Please complete and return this form on a company headed pdf when setting up as a new Ancillary Services provider.

Change of Contact Details Form

Please complete and return this form on a company headed pdf when you have a change to any of your contact details.

Change of Bank Details Form

Please complete and return this form on a company headed pdf when you have a change to the bank account into which you receive Ancillary Service payments.

Change of Reactive Meter

Please complete and return this form on a company headed pdf when you have a change to your Reactive meter.

Payment Query and Dispute Submission Template

Please complete and return this template when you have a payment query or dispute.