Settlements

Our settlements team is responsible for calculating and making payments to ancillary (balancing) service providers. Here, you can find the forms you will require if you need to:

  • Set up or change bank details with us

  • Change a contact

  • Change a reactive meter 

  • Find out about payment statements, estimates and invoicing.

For queries regarding settlements please contact us on:

Email: [email protected]

How can we help you?

Here you can find links to explanations for payments, upcoming invoice dates, how to dispute your invoice and frequently asked questions.

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Charges and payments explained

This item will help you understand where Settlement sits in the provider journey and gives an explanation of charges.

Payments calendar

Here you can find the payment calendars for 2020 – 21 and 2021 - 22

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Changes and disputes

Here you can find the forms to complete when notifying Settlements of any change of details

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Troubleshooting (FAQs)

Here you can find some FAQs relating to common Settlement queries.