Our team of code administrators oversees all aspects of the code modification processes and related meetings. We’re here to help, so please feel free to contact us at [email protected].
Meet the team
Code Administration Code of Practice
To make sure we’re completely transparent in our modification processes and that we’re protecting the interests of small market participants, we’ve adopted the Code Administration Code of Practice (CACoP), which was established following Ofgem’s code governance review.
Committed to Continuous Improvement
We’re always looking to improve the way we do things, which is why your feedback is so important. In the below documents, we share what we're doing in response to your feedback.
Our annual report includes an overview and summary of our key metrics and activities for the year 2021-2022.
In this summary we share some of the key survey findings on where we are doing well, as well as where we need to improve and our next steps.
Our annual report includes an overview and summary of our key metrics and activities for the year 2020-2021.
Our summary document sets out the key areas we plan to focus on in 2021-22, based on your feedback.
In 2020 we made considerable improvements to our service as Code Administrator, to address what our stakeholders told us they expected from us. In our summary note we share the background to the survey, the key findings, and next steps.
Our first annual report includes an overview and summary of our key metrics and activities for the year 2019-2020.