Our response to coronavirus

Find out how we're working to keep Great Britain’s lights on reliably throughout the outbreak

Power cuts

To report a power cut, call 105.

Do not call your electricity supplier. Electricity suppliers sell consumers energy and are not responsible for the power lines that connect to home or business to our network. Distribution network operators (DNOs) maintain the power lines that connect your home or business to our network. When you call 105, you will be put through to your DNO.  Find out more about power cuts on the Power Cut 105 website.

A yellow box that features the Power Cut phone number

Power cut? Call 105

Calling 105 is a free-of-charge call for everyone. On the Power Cut 105 website, you can find out:

  • What to do during a power cut
  • How to prepare for loss of electricity
  • Detailed help and advice

    Visit the Power Cut 105 website