We are a separate company

On 1 April the Electricity System Operator became a legally separate company within the National Grid Group. Find out more about what this change means.

Safety and emergencies

Here you will find what you should do in an emergency involving electricity, safety advice for hazards relating to our assets (such as overhead power lines), and what to do if there is a power cut.

A trains passes between buildings in Manchester

Electricity emergencies and safety advice

If you spot a potential hazard on or near an overhead electricity line please call us urgently on 0800 40 40 90.

Find out more

A yellow box that features the Power Cut phone number

Power cuts

Call 105 if there is a power cut. Don't call your electricity supplier.

Find out more