The settlements team calculates and makes payments to ancillary (balancing) service providers. Here, you can find the forms you will need to: 

  • Set up or change bank details with us 
  • Change a contact 
  • Change a reactive meter  
  • Find out about payment statements, estimates and invoicing. 

If you are a new provider, download the New service provider guidance document. 

How can we help you?

Here you can find links to explanations for payments, upcoming invoice dates, how to dispute your invoice and frequently asked questions.

Charges and payments

Find out where Settlements sits within the provider journey, the impact of changes in service and billing data to the settlement process, and how to understand backing data.

View the service provider journey

Understanding payments

Backing data 

These documents give more information about backing data: 

Ancillary Services Information

Ancillary Services Backing Reports Guide

Validating payments

Each month we will send reports to service providers to allow them to validate payments. 

Preliminary statements and payment estimates 

We will issue a preliminary statement of the ancillary services and a payment estimate by the eighth business day of the month after the service has been provided.  

Final statements and self-bill invoices 

We will issue a final statement for each ancillary service, along with the self-bill invoices, by the eighteenth business day of the month following the provision of the service. 

Payments Calendar

Settlement takes place during the month after the one in which the service has been provided. For example, a service provided in March will be settled in April. 
 
Preliminary statements do not include invoices, as there are no associated payments. The preliminary statement is an opportunity for providers to review our calculation of what they are owed, allowing time to raise a dispute before the creation of the final statement. 

Ancillary Services statement and payment dates PDF

Bank holidays 

The following dates are non-business days and will affect statement and payment dates. 

07/04/2023 Good Friday
10/04/2023 Easter Monday
01/05/2023 May Day
08/05/2023 King's coronation
29/05/2023 Spring bank holiday
28/08/2023 August bank holiday
25/12/2023 Christmas Day
26/12/2023 Boxing Day
01/01/2024 New Year's Day
29/03/2024 Good Friday
01/04/2024 Easter Monday
06/05/2024 May Day
27/05/2024 Spring bank holiday
Changes and disputes

Find out how to raise a query or dispute and get forms to update your details with us. 

How we manage change 

If you are an ancillary services provider, it's important that you notify the Settlements team of changes to your service data or contact and billing details as soon as possible.  

If there are changes or disruptions to your settlement-related data it can affect the accuracy and timeliness of invoices, backing data and payments.  

Please notify us of any changes to your service data or contact and billing details so that we can update our systems. Either use the relevant form below or contact us at [email protected] 

How to raise a dispute 

If you have a query or dispute relating to payments, download the query and dispute submission template. Once complete, email it to [email protected]

Download the dispute template

Useful documents

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Please use these forms if you need to send us (or update) your contact details, or have a query or dispute. Each form contains details of how to send them back to us. 

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Troubleshooting and FAQs

Here you can find some FAQs relating to common Settlement queries. If you can’t find the answer to your question, please contact us and a member of the Settlements team will get back to you as soon as possible.

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Further enquiries

For settlements queries, get in touch with us: 

Call: 01926 654611