Settlements - troubleshooting and FAQs

Here you can find some FAQs relating to common Settlement queries. If you can’t find the answer to your question, please contact us and a member of the Settlements team will get back to you as soon as possible.

If you can’t find the answer to the question you are looking for please contact us and a member of the Settlements team will get back to you as soon as possible.

I am a new Ancillary Services provider, what do I need to do?

Please complete the New Service Provider Form and return to [email protected] along with one of the following pieces of banking evidence in a non-editable format, i.e. PDF or JPEG:

  • Bank statement dated within the last six months
  • Bank letter dated within the last six months
  • Paying in slip
  • Void cheque

Online banking screenshot dated within the last six months (this must include company name, internet address bar and date of login).

For further information on what we do while setting you up, please refer to the New Provider Guidance Document.

Please be aware that there is a 15 working day SLA for completion of New Service Provider set-ups.

My contact details have changed, what do I need to do?

Change of recipient details

Please complete and return the Change of Contact Details Form on a company headed PDF to [email protected].

Change of company name

Please complete the Change of Contact Details Form on a company headed PDF and also provide your Incorporation of a name change certificate from Companies House returning to [email protected].

My bank details have changed, what do I need to do?

Please complete and return the Change of Bank Details Form and return to [email protected] on a company headed PDF and along with one of the following pieces of banking evidence in a non-editable format, i.e. PDF or JPEG:

  • Bank statement dated within the last six months
  • Bank letter dated within the last six months
  • Paying in slip
  • Void cheque
  • Online banking screenshot dated within the last six months (this must include company name, internet address bar and date of login)
My reactive meter details have changed, what do I need to do?

Please complete and return the Change of Reactive Meter Form on a company headed PDF to [email protected].

I have a query around my payment/backing data
When am I due to receive my backing data and self-billing invoice?

Please refer to the Payments calendar page.

When am I due to receive my payment?

Please refer to the Payments calendar page.

How do I interpret the backing data I have received?

Please refer to the AS reports guide and AS Info slide deck on the Charges and payments explained page.

How can I find out if I can provide an ancillary service?
I am buying/selling an asset, how does this affect my settlement?

Please send an email, providing as much detail as possible, to the team at [email protected].

My query is not provider specific and relates to Market Data, System Prices, Balancing Mechanism Data, Cross Border Balancing Data or BM Unit Data, please can you help?

Unfortunately NGESO do not manage provision of this data, instead seek the information you require at https://www.bmreports.com or Elexon portal.