Help and support

We’ve brought together some tools and resources that we think will help you along your connections journey. As always, if there’s something you’re looking for that you can’t find on these pages, or you have a question about the connections process, then please contact us.

Get the help you're looking for



See our bank of frequently asked questions. They’ve been put together by the people who answer your questions every day.


Glossary of terms

As an industry we love an acronym. Find out what they mean in our glossary, along with other terms and abbreviations.


Domestic and homeowners

We don’t connect directly to homes or other domestic properties. But you can find out more about domestic connections here.


Contact the Connections team

Our dedicated team of ESO Connections Contract Managers will be happy to guide you through the connections process and answer any of your questions.