Customer Connection events

As the Electricity System Operator for Great Britain, National Grid ESO manages the connection and generation contracts that impact on the transmission system. We work closely with Transmission Owners (TOs) to support customer connections.

In this section, we’ve got everything you need to get involved with our customer connection events for 2022.

If you need any more help, please contact us.

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Monthly Agoras

The Electricity Customer Connections Team are delivering monthly online Agoras to all customers and the electricity industry.

Join one of our sessions to engage directly with the customer connections team sharing updates and information. Our monthly Agoras also provide the opportunity to learn about a variety of subjects from connection processes, connections related code and policy changes, network operability, operational compliance, security statements cancellation charges, and more.

The Agoras consist of a short presentation and encourage engagement and interaction via a monthly Question and Answer segment.

Sign up here to attend

Previous monthly seminars and Agoras

Watch the video presentations by pressing the play icon where available or download the slides using the link below each image.

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November 2022 customer webinar slides

Our November customer webinar which detailed the two step offer process and TEC Amnesty.

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November 2022 (slides)

Slides from the November ECC which covers the two-stage offer process.

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October 2022 (slides)

Compliance Process and Overview of Modelling Modification

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October 2022 London Seminar (slides)

Initiatives under way to improve transmission connection processes

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September 2022 (slides)

You Said... We Did, and Emergency & Restoration Code

August 2022 (slides)

TEC Amnesty and Code Changes update Webinar

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July 2022 (slides)

Queue Management Webinar

National Grid ESO - RIIO 2 project progress tracker - Car driving on country road between fields

Warwick Customer Seminar

Slide deck from Customer Connections Seminar at Warwick on 20th July 2022.

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July 2022 (slides)

Charging and Holistic Network Review

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June 2022 (slides)

Securities and Cancellation Charges

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May 2022 (slides)

Networks Customer Seminar Glasgow

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May 2022 (slides)

Operational Compliance

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April 2022 (slides)

Customer Portal overview

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March 2022 (slides)

Queue Management update

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Upcoming Seminars

The Electricity System Operator Customer Connections team are pleased to announce our upcoming 2022 seminars. We will be holding three in person Seminars located in Scotland, Warwick, and London.

These seminars are for our existing and prospective customers to come and engage with the Connections Team and for the ESO to ensure important internal and external topics are shared with the industry.

Come and join us for an exciting day consisting of key business topics such as the future of the System Operator, our journey to Net Zero and our new customer connection portal as well as giving you the opportunity to ask questions and meet the team.

View our connections events

Customer Seminar

View the agenda for the forthcoming Customer Seminar on 17th October 2022. Any slide decks will be uploaded here after the event.

 Sign up here

More from Connections



Got a question? See our bank of frequently asked questions.


Contact the Connections team

Our dedicated team of ESO Connection Contract Managers will be happy to guide you through the connections process and answer your questions.


Looking for domestic Connections?

We don’t connect directly to homes or other domestic properties. You can find out more about domestic connections here.