Contact Connections team

Please contact us if you have any questions at all. Whether you need help understanding part of the connections process, want to book a pre-application meeting, or just want to talk through your options, our team is on hand to help.

If you have queries relating to charging, codes and governance, or balancing and ancillary services, you can find the relevant contact details on this page.

Read our FAQs

Domestic and homeowners

We don’t connect directly to homes or other domestic properties. If you are a domestic customer (for example, you own a home or another non-industrial property), you will need to contact your local distribution network (DNO) to find out whether your property is connected, or how to move your meter. You can find more information on this page.

Connections Contract Team

For queries about a new or existing connection, please contact [email protected] or your ESO Connections Contract Manager.

Connections Charging Team

For more information about our charging methodologies and principles, or for specific charging enquiries, please contact [email protected] or your ESO Connections Contract Manager.

Connections Portal Team

For queries about the connections portal, please contact [email protected] or your ESO Connections Contract Manager.

Code Administrator

For more information about CUSC, SQSS and the Grid Code, please contact [email protected] or your ESO Connections Contract Manager.

Balancing Services

For more information about becoming a balancing service provider, please contact [email protected] or your ESO Connections Contract Manager.