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Business plans

We’re developing our business plans against a background of rapid change in the energy industry. Find out about how we’re planning for the future, how we’re performing and how you can share your views with us.  

Working together on our business plans 

The energy landscape is changing at a rapid pace, driven by decarbonisation, decentralisation and digitalisation. We have a significant role to play in facilitating this transition but we need the insight and support of our customers and stakeholders to make sure we focus on the right areas.  

As we develop our business plans, we want to gain insight from you, our stakeholders. By working together, we can make sure we reflect your priorities and ultimately drive real benefits for consumers.     

Get involved

Business planning and RIIO 

Our business planning is developed within the context of Ofgem’s regulatory framework, known as RIIO (Revenue=Incentives+Innovation+Outputs). The framework sets price controls to determine the amount we can earn from the services we provide.  

The current regulatory price control period is known as RIIO-T1 and runs from 2013 to 2021. The next regulatory period, RIIO-2, runs from April 2021 onwards. You can find out more about how we plan for these two timeframes below. 

Forward Plan to 2021 

Published each financial year, our Forward Plan describes what we’re planning to do to deliver benefits for our customers and stakeholders.

This allows you to hold us to account for delivery and enhances our levels of transparency, engagement and accountability. 

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Future planning 2021 onwards 

We’re currently preparing our business plan for Ofgem’s RIIO-2 regulatory price control, which starts on 1 April 2021. The plan will set out the activities that we will undertake, the investments we’ll make, how we’ll innovate for the future and the performance outcomes upon which we’ll be measured.  

As we develop our plan for RIIO-2, we’re encouraging anyone that has an interest in what we do to get involved. We want to make sure our plan reflects a broad range of views about our role in the changing industry.   

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Harbour scene

How we’re performing 

Since publishing our first ESO Forward plan in March 2018, we’ve been achieving a strong baseline performance, and in many areas we’ve exceeded it.  

Find out, through our monthly, quarterly, half-yearly, and yearly reporting, how we’ve been improving our processes and transparency, while developing new products and services to create real consumer value.

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Forward Plans to 2021

Our annual Forward Plan describes what we’re planning to do to create value for our customers, stakeholders and energy consumers.

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Landscape scene at dusk

Future planning 2021 onwards

Find out how we’re developing our next business plan for Ofgem’s RIIO 2 regulatory price control period starting in 2021, and how you can share your views with us.

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How we're performing

We monitor performance and produce reports to show our progress made on a monthly, quarterly, half-yearly, and yearly basis.

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Street scene

Get involved in our business plans

We’re working with our stakeholders to develop our business plans. Find out how to share your views and feedback with us, so we can make sure we’re taking account of the things tha...

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